Here at Cabot, we make it a point to be available to subscribers, mostly via email but sometimes over the phone. Providing the service takes time, but we think it differentiates us from most investment advisors that send you a newsletter and then turn the other way. Not only does our being available boost customer satisfaction, it also gives us an insight into how most subscribers are feeling at any given time. Carlton Lutts, Cabot’s founder, used to call this the Telephone Indicator (this was way before email). When the market rallied for a few weeks but the phones...